At Autoparts Engines Ltd, we are committed to supplying quality new and used car engines, gearboxes, and auto spare parts. This Warranty Policy outlines the terms, conditions, and limitations of any warranty provided on our products.
1. General Warranty Overview
Certain products sold by Autoparts Engines Ltd may be covered by a limited warranty. Warranty coverage varies depending on the type of product (new or used) and will be specified in the product description where applicable.
Unless explicitly stated, products are sold “as is” without warranty, particularly for used parts.
2. Warranty Coverage
Where a warranty is provided, it may cover:
- Internal mechanical faults (for engines and gearboxes)
- Manufacturing defects (for new parts)
Warranty coverage applies only under normal use and proper installation conditions.
3. Warranty Period
The warranty period (if applicable) will be clearly stated in the product listing or invoice.
Typical warranty durations may include:
- Engines: Limited start-up or short-term warranty
- Gearboxes: Limited operational warranty
- New parts: Manufacturer warranty (where applicable)
The warranty period begins from the date of delivery.
4. Warranty Conditions
To qualify for warranty coverage, the following conditions must be met:
- The product must be installed by a qualified professional mechanic
- Proper installation procedures must be followed
- All recommended servicing (e.g., oil changes, seals, filters) must be completed before use
- Proof of installation and servicing may be required
Failure to meet these conditions may void the warranty.
5. What is Not Covered
The warranty does not cover:
- Damage caused by improper installation
- Normal wear and tear
- Electrical components (unless explicitly stated)
- Overheating, misuse, or negligence
- Damage caused by accidents or external factors
- Labour costs for installation or removal
- Consequential or indirect damages
6. Used Parts Disclaimer
- Used engines, gearboxes, and parts may show signs of wear
- Performance may vary depending on previous usage
- Unless otherwise stated, used parts are sold without long-term warranty
Customers acknowledge the inherent risks associated with purchasing used automotive components.
7. Warranty Claims Process
To initiate a warranty claim, customers must:
- Contact Autoparts Engines Ltd within the warranty period
- Provide the order number and product details
- Submit clear evidence of the issue (photos, videos, or mechanic report)
We may request additional documentation or inspection before approving a claim.
8. Inspection and Verification
- All warranty claims are subject to inspection and verification
- Autoparts Engines Ltd reserves the right to assess whether the fault falls within warranty coverage
- Unauthorized repairs or modifications may void the warranty
9. Warranty Resolution
If a claim is approved, we may, at our discretion:
- Repair the product
- Replace the product
- Offer a partial or full refund
The chosen resolution will depend on product availability and the nature of the issue.
10. Return of Defective Items
- Customers may be required to return the defective item for inspection
- Return shipping costs may be the responsibility of the customer unless otherwise agreed
- Items must not be further used once a fault is identified
11. Limitation of Liability
To the fullest extent permitted by law:
- Autoparts Engines Ltd shall not be liable for any indirect, incidental, or consequential damages
- Liability is limited to the value of the product purchased
12. Customer Responsibility
Customers are responsible for:
- Verifying compatibility before purchase
- Ensuring proper installation by qualified professionals
- Following all maintenance and usage guidelines
13. Changes to Warranty Policy
Autoparts Engines Ltd reserves the right to update or modify this Warranty Policy at any time without prior notice.
14. Contact Information
For warranty-related inquiries or claims, please contact:
Autoparts Engines Ltd
Johannesburg, South Africa
CA: +1 647 999 8888
SA: +27 65 517 4387
WhatsApp: +27 65 517 4387
Email: info@autoparts-engines.com
Website: www.autoparts-engines.com
By purchasing from Autoparts Engines Ltd, you acknowledge that you have read, understood, and agreed to this Warranty Policy.