At Autoparts Engines Ltd, we are committed to delivering your orders safely, efficiently, and within reasonable timeframes. This Shipping and Delivery Policy outlines how we process, ship, and deliver orders for engines, gearboxes, and auto spare parts.
1. Order Processing
- All orders are processed after full payment has been successfully received and confirmed
- Orders are typically processed within 1–3 business days
- Orders placed on weekends or public holidays will be processed on the next business day
- Processing times may vary depending on product availability and order volume
2. Shipping Coverage
We offer shipping to:
- South Africa (Nationwide)
- SADC Region (Southern Africa Development Community countries)
- International destinations (on request or where applicable)
Shipping availability may vary depending on the size, weight, and nature of the product.
3. Delivery Timeframes
Estimated delivery times are as follows:
- South Africa: 2–5 business days
- SADC Region: 3–10 business days
- International Orders: 5–15 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
4. Shipping Methods
We work with reliable courier and logistics partners to ensure safe and timely delivery of all orders.
Depending on the product, shipping may be handled via:
- Courier services
- Freight services (for large items such as engines and gearboxes)
The most suitable shipping method will be selected based on the nature of the order.
5. Shipping Costs
- Shipping costs are calculated based on:
- Product size and weight
- Delivery location
- Shipping method
- Shipping fees will be displayed at checkout or communicated before order confirmation
- Customers are responsible for any additional charges such as:
- Customs duties
- Import taxes (for international orders)
6. Order Tracking
- Once your order has been dispatched, tracking details will be provided via email or WhatsApp
- Customers are responsible for monitoring shipment progress using the provided tracking information
7. Delivery Requirements
- Customers must provide accurate and complete delivery details
- A valid contact number must be provided for delivery coordination
- Deliveries may require a signature upon receipt
Failure to provide correct information may result in delays or additional charges.
8. Delays and Unforeseen Circumstances
Delivery delays may occur due to factors beyond our control, including:
- Courier or logistics disruptions
- Weather conditions
- Customs clearance procedures
- Remote delivery locations
Autoparts Engines Ltd is not liable for delays caused by such circumstances, but we will make every effort to assist and keep customers informed.
9. Failed Deliveries
If a delivery attempt fails due to:
- Incorrect address
- Customer unavailability
- Failure to respond to courier communications
The shipment may be returned or re-delivery charges may apply.
10. Damaged or Missing Items
- Customers must inspect goods upon delivery
- Any damage, missing items, or discrepancies must be reported within 48 hours of delivery
Claims made after this period may not be accepted.
11. Risk and Ownership
- Risk in the goods passes to the customer upon delivery
- Ownership of the goods remains with Autoparts Engines Ltd until full payment has been received
12. Special Considerations for Engines and Gearboxes
Due to the size and handling requirements of engines and gearboxes:
- Delivery may require specialized freight handling
- Offloading assistance or equipment may be required at the delivery location
- Customers are responsible for ensuring proper arrangements are in place
13. Contact Information
For any shipping or delivery inquiries, please contact:
Autoparts Engines Ltd
Johannesburg, South Africa
CA: +1 647 999 8888
SA: +27 65 517 4387
WhatsApp: +27 65 517 4387
Email: info@autoparts-engines.com
Website: www.autoparts-engines.com
By placing an order with Autoparts Engines Ltd, you acknowledge that you have read and agreed to this Shipping and Delivery Policy.