At Autoparts Engines Ltd, we are committed to transparency and fair trading practices. Please read our Return & Refund Policy carefully before making a purchase.
- Nature of Products
We supply heavy-duty goods including:
• New engines
• Used engines
• Gearboxes
• Auto spare parts
• Custom automotive orders
Due to the size, weight, transport costs, and nature of these products, special return conditions apply.
- Order Confirmation
All orders are confirmed in writing before payment is processed. Customers are responsible for verifying:
• Engine specifications
• Condition (New or Used)
• Compatibility requirements
• Delivery address
• Installation requirements
Once confirmed and payment is made, the order is considered final.
- Returns Eligibility
Standard Engines (New & Used)
Returns are not automatically accepted once delivery has been completed, due to:
• High transport costs
• Logistical handling requirements
• Risk of damage after delivery
However, we may consider a return under the following conditions:
• The engine delivered is materially different from what was invoiced
• Damage occurred during transport arranged by Autoparts Engines Ltd
• The issue is reported within 24 hours of delivery
Any approved return may be subject to transport and handling fees.
Custom Automotive Orders
Custom-built or specially sourced automotive orders are non-returnable and non-refundable, unless:
• There is a proven manufacturing defect
• The product does not match agreed written specifications
Because these units are made to order, deposits are non-refundable once sourcing or preparation has commenced.
- Inspection Upon Delivery
Customers must inspect the engine or automotive product at the time of delivery.
Any concerns must be:
• Reported immediately
• Documented with photos
• Communicated via phone or email
Failure to report issues within this period may void eligibility for claims.
- Refunds
If a refund is approved:
• Refunds will be processed to the original payment method
• Processing may take 5–10 business days
• Delivery and collection costs may be deducted where applicable
Refunds are only issued once the returned product has been inspected and verified.
- Order Cancellations
Orders may be cancelled:
• Before dispatch (subject to administrative fees)
• Before sourcing or preparation begins (for custom orders)
If an order has already been dispatched, delivery charges will apply.
Deposits paid toward custom orders are non-refundable once materials, sourcing, or labour have been allocated.
- Non-Returnable Situations
We do not accept returns for:
• Change of mind after delivery
• Incorrect specifications provided by the customer
• Compatibility issues caused by incorrect customer information
• Installation issues not related to product defects
• Minor cosmetic wear consistent with used engine grading
- Consumer Rights
Nothing in this policy limits your rights under applicable South African consumer protection laws.
9: Return windows .
All items accepted to be returned has to be within 5 to 7 days.
Autoparts Engines Ltd
Johannesburg, South Africa
CA: +1 647 999 8888
SA: +27 65 517 4387
WhatsApp: +27 65 517 4387
Email: info@autoparts-engines.com
Website: www.autoparts-engines.com