Return & Refund Policy

The following items are eligible for return within 30 days of delivery, subject to inspection:

• Engines and gearboxes that are unopened and uninstalled
• Items received in error (incorrect part sent by us)
• Items that arrive visibly damaged or defective (must be reported within 48 hours of delivery with photographic evidence)

The following items are not eligible for return or refund:

• Installed, used, or test-run engines, gearboxes, or any other components
• Items returned more than 30 days after the delivery date
• Items not in their original condition, missing original packaging, or showing signs of customer-caused damage
• Special-order or custom-sourced parts ordered on customer request
• Items purchased during clearance, liquidation, or explicitly marked as final-sale
• Consumable items such as fluids, belts, filters, and seals

To start a return, please follow these steps:

1. 1Contact our support team by email or phone within the 30-day return window with your order number and reason for return.
2. 2If the item is damaged or incorrect, include clear photographs of the item and its packaging.
3. 3Our team will review your request and issue a Return Merchandise Authorisation (RMA) number within 2 business days.
4. 4Package the item securely in its original packaging and write the RMA number clearly on the outside of the package. Do not ship the item without an RMA number — unauthorised returns will not be accepted.
5. 5Ship the item to the return address provided by our support team using a trackable shipping method.

Return shipping costs are the responsibility of the customer, except where the return is the result of our error (wrong item sent) or the item arrived damaged. In those cases, we will provide a prepaid return shipping label. We strongly recommend using a trackable freight or courier service and retaining proof of postage. Auto Parts & Engines is not responsible for items lost or damaged in return transit.

Once we receive and inspect your returned item, we will notify you of the outcome within 5 business days. If your return is approved, your refund will be issued to your original payment method within 5–10 business days of approval. Please note that your bank, card issuer, or payment provider may require additional time to reflect the credit in your account. We do not issue refunds in cash or by alternative payment methods.

Warranty claims are handled separately from our standard return and refund policy. If your engine or gearbox develops a covered mechanical fault within the 3-month warranty period following professional installation, please contact our support team with your order number and proof of professional installation. Covered failures are assessed and resolved within 48 hours. Warranty cover does not apply to wear items, damage from improper installation, overheating due to a neglected cooling system, modifications, or racing use. Please refer to our warranty section for complete terms.